Shipping policy

Shipping Policy

Thank you for choosing Strut Co. We strive to provide a reliable, efficient, and transparent shipping experience across Australia so you can repair your canopy, tailgate, or marine hatch without delay. Please review our shipping policy details below.

1. Shipping Fees

We proudly offer Free Standard Insured Shipping on all eligible gas struts, ute tailgate assist kits, stainless steel marine springs, and mounting bracket hardware delivered across Australia. There are no hidden handling fees or unexpected surcharges added at checkout.

2. Order Processing Time

  • Each gas strut and tailgate assist kit undergoes extended/compressed length audits, end-fitting thread checks, seal integrity inspections, and protective tube packaging prior to dispatch.
  • Processing Time: 1 - 3 business days (Monday to Friday, excluding Queensland public holidays).
  • Orders placed over weekends or observed national holidays will begin processing on the following business day.

3. Estimated Delivery Time

  • Transit Time: 7 - 14 business days across Australian metropolitan and regional delivery zones via standard carrier networks.
  • Please note that transit times are carrier estimates and may vary slightly depending on your state destination, remote regional postal routes, seasonal freight volume peaks, and courier parcel handling for rigid long-tube parcels.

4. Rigid Tube Protective Packaging & Order Tracking

To safeguard precision nitride-coated piston shafts and polymer ball sockets from bending or transit impact, all Strut Co gas springs are housed inside rigid protective cardboard tubes with foam end-caps within reinforced outer shipping cartons. Once your package has been dispatched, a shipment confirmation email containing a carrier tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor your shipment online.

5. Delays and Exceptions

While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to extreme weather disruptions, regional transport hub backlogs, or rail/road freight interruptions. Strut Co is not liable for external carrier delays, but our support team will actively assist you in tracking your parcel to resolve any delivery issues.